Ultra VNC (UVNC), is a powerful, easy to use and free software that can display the screen of another computer (via internet or network) on your own screen.

The program allows you to use your mouse and keyboard to control the other PC remotely. It means that you can work on a remote computer, as if you were sitting in front of it, right from your current location. If you provide computer support, you can quickly access your customer's computers from anywhere in the world and resolve helpdesk issues remotely! With addons like SingleClick your customers don't even have to pre-install software or execute complex procedures to get remote helpdesk support.

Features:

• File transfer - You can transfer any files from your local PC to the remote PC. Easy for updating patches.
• Optional Encryption Plugins - Encrypt your remote session to ensure no third-party can view your data.
• Text chat - While remoting, you are able to send message through the chatting dialog.
• Viewer Toolbar - You can send key command like Ctrl + Alt + Del (CAD) to the remote PC.
• Auto scaling - The screen of the remote PC will scale to the best-fit size.

The Single Click (SC) solutions:

For conveniences, we do not request user to install the VNC server on their machine in order to start the remote session. Instead, we will instruct our client to download a small executable file from our server, eg: www.netregy.com/remote.exe

Once the user had downloaded the file, he or she will need to execute it by simply double-click it. A screen will appear as below:

This is the screen get from the cilent that going to be remote. The client will need to contact us to get the remote session.

On our side (IT helpdesk), we will run the UVNC viewer as below:

As you can see, the top field we have the VNC Server as "ID: 1000". This is the remote session's ID for the both side. Once we decided to use which ID, we willl instruct the client to double-click on the corresponding remote ID to establish the connection.

If you interested to implement this solution for your IT helpdesk, please do no hestitate to contact us!