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Yeastar Remote Management
Yeastar Remote Management is a perfect fit for service providers who have to handle a bunch of customer devices. Instead of traveling to different places, now it is possible to manage customer premises S-Series PBX from your office without any delays on what the clients want.
You can realize centralized multi-site technical support by bringing all clients and devices under one management platform, which simplifies device access, lowers support expenses and maximizes the operational efficiency and profitability.
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Happy Customers with Faster Support Process
Yeastar Remote Management can help your customers receive the critical maintenance necessary for maximum speed, especially when urgent remote support is needed. Simply by generating a visit link on the remote management system, you are allowed to access a remote PBX whenever needed and start to help your customers fix problems in seconds. No more complex port mapping or extra firewall configuration that wastes your time and burdens your customers.
Automatic Monitoring & Profitable Managed Services
The powerful real-time alarm system of Yeastar Remote Management allows you to automatically monitor the status of your customer-premises PBXs and deliver proactive support to ensure high system availability for your customers’ business-critical voice network. There are 20 types of alerts for you to configured for instant notification, including system overload, network attack and SIP trunk registration failure. With such powerful feature, you are thus granted the ability to take care of PBX problems before they can do any damage to your customers, and, better yet, profit from professional managed services.
High System Reliability with Multi-layer Security Mechanism
All remote server connections created by Yeastar Remote Management are HTTPS secured and doubled checked by device connection authentication and role-based access control. There is no need for customers to worry about device malicious connection or data breaches since the access to a remote PBX is restricted to authorized technician only for maintenance operations. And comprehensive operations logs will also be recorded for future review.
Simple Centralised Management and Ease of Use
Yeastar Remote Management requires no hardware, infrastructure or software to maintain and is easy to use with an intuitive web portal. Simply by logging into the platform, you can manage numerous customer-premises PBX across multiple locations centrally and enjoy simplified device access. The platform is even more user-friendly from your customers’ side. When they have a problem with their PBXs, the only thing they need to do is to inform you and wait for you to help them fix it. No more remote desktop sharing that reduces work efficiency and risks of potential data breaches.