Question 1

Who can request for demo unit loan?

Accepted Answer

Demo units are available for registered partners only. Approval is subject to availability and project relevance.

Question 2

How do I request a loan?

Accepted Answer

Contact our team via email at least 3 working days before your intended collection date

Question 3

Where can I collect the equipment from?

Accepted Answer

26& 28, Pusat Perdagangan One Puchong, Jalan OP 1/3 Off, Jalan Puchong, 47160 Puchong, Selangor.

Question 4

How do I return the equipment?

Accepted Answer

Simply dropping it off to either the same location you collected it from, or by sending it back to our offices via delivery.

Note: The cost and responsibility for the return delivery are borne by the borrower.

Question 5

Is there a maximum loaning period?

Accepted Answer

The maximum loan period is 2 weeks; however, this may vary depending on the specific project requirements.

Question 6

When does my loaning start?

Accepted Answer

The loan officially starts on the day you collect the item from our office.

Question 7

Is there a cost for the loan?

Accepted Answer

No. We offer demo units for loan free of charge to support your project. You will only be responsible for the loan unit safety and any charges related to damage or late returns.

Question 8

Do you provide accessories (e.g. cables, adapters, headsets)?

Accepted Answer

Accessories are provided depending on the demo unit type. All included items must be returned together.

Question 9

What if I lose an accessory (e.g., cable, adapter, battery)?

Accepted Answer

Missing accessories will also be charged based on replacement cost. Please ensure all included items are returned together with the main unit.

Question 10

What should I do if the equipment is damaged while on loan?

Accepted Answer

Please contact us immediately so we can assess the level of damage. Do not attempt to repair the unit yourself.

Question 11

Can I repair the damaged unit on my own or send it to a third-party service center?

Accepted Answer

No. Repairs must only be carried out by our authorized service team. Unauthorized repairs or modifications will void warranty and result in full replacement charges.

Question 12

Will I be charged if the equipment is damaged?

Accepted Answer

Yes. Any damage — whether minor, major, or intentional — will result in a fee to cover the cost of repair or replacement, depending on the severity.

Question 13

What if the damage happens accidentally?

Accepted Answer

Even if the damage was unintentional, you will still be responsible for the repair or replacement cost. We encourage careful handling to avoid such cases.

Question 14

What if the damage happened during delivery?

Accepted Answer

If the unit arrives damaged or not functioning properly, please notify us within 24 hours of receiving it. Failure to report promptly may result in you being held responsible for the damage.

Question 15

Can I use my own courier to return the damaged unit?

Accepted Answer

Yes, but please ensure it is properly packed and insured during delivery. You are responsible for any additional damage that occurs during return transit.

Question 16

What happens if I lose the equipment?

Accepted Answer

In case of loss or total damage beyond repair, you will be charged the full replacement cost of the equipment.

Question 17

Do you provide insurance for the loan unit?

Accepted Answer

No. The borrower is fully responsible for the safety and condition of the unit during the entire loan period. You may arrange your own insurance if needed for project-related coverage.

Question 18

Can I get a report or invoice for the damage fee?

Accepted Answer

Yes. An official assessment report and invoice will be issued detailing the type of damage, parts affected, and total charge.

Question 19

Will damage affect my eligibility for future loans?

Accepted Answer

Yes, repeated cases of negligence or unreported damage may lead to suspension or permanent restriction from borrowing demo units in the future.

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